Product · Operations · Learning · Leadership
Ten years in learning.
Now building the systems
that make work work.
Ten years in LMS & learning tech → now writing about product, operations, and the humans behind the tools.
Fresh from the blog
The Art of the Effective Meeting (And Why Most Are Just Expensive Silence)
Let me start with a number.
If you have eight people in a meeting for one hour, you have not used one hour. You have …
Read moreBetter to Over-Communicate Than Under: A Lesson from the Train
I’ve spent enough time on Australian and British trains to notice something peculiar about how they talk to …
Read more"Just Looping You In" — The Passive-Aggressive Email Problem
The phrase “just looping you in” should come with a trigger warning in corporate environments. It’s …
Read moreHow to Write a Status Update That People Actually Read
Most status updates are written for the writer’s benefit, not the reader’s. They’re chronological …
Read moreWhat Most Meetings Are Really About (And It's Not the Agenda)
There’s the agenda, and then there’s what’s actually happening.
The stated agenda might be …
Read moreEducator. Systems thinker. Now in Product.
After ten-plus years building and running learning management systems in corporate education, I made the leap into product and operations in SaaS — and I'm writing every step of the way.
This blog is the honest account of that transition: the frameworks I've learned, the leadership lessons I wish someone had told me earlier, and the industry observations that keep me up at night (in a good way).
Read My Story